> ## Documentation Index
> Fetch the complete documentation index at: https://docs.altrum.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign in

> Accept an invitation, sign in with a password or Google, reset a forgotten password, and know when you are signed out.

You join Altrum by invitation, never by signing up on your own. Once you have an account, sign in with your email and password, or with Google.

## Accept an invitation

An owner or admin invites you by email. For a new organization, Altrum invites the first owner.

**1. Open the link**

In the email **You are invited to join your organization on Altrum**, choose **Accept the invitation**. The page shows the organization, your role and your email address.

**2. Create your account**

Enter your name and a password, then choose **Create account**. Or choose **Continue with Google** with the Google account for the invited address.

You land on **Home**. An invitation works once, for 7 days. If yours has expired, ask the person who invited you to resend it.

## Sign in

Open [app.altrum.ai](https://app.altrum.ai), enter your email and password, and choose **Sign in**, or choose **Continue with Google**. Google works only for an address that already has an Altrum account, or that you are accepting an invitation for.

| Message | What to do |
| - | - |
| The email or password is incorrect. Check them and try again, or reset your password. | Check what you typed, or reset your password. |
| Your account is disabled. Ask an owner or admin of your organization to enable it. | Ask an owner or admin. |
| Your organization is inactive. Contact Altrum support to restore access. | See [Plans and modules](/plans-and-modules.md#when-a-plan-ends). |

After 5 failed attempts for one email within 15 minutes, Altrum makes you wait before it accepts another.

## Set or reset your password

A password has 12 to 128 characters. There is no separate screen to change it: to change a password you know, or replace one you forgot, use the reset link.

**1. Ask for a link**

On the sign in page, choose **Forgot your password?**, enter your email and choose **Send reset link**. The page says the same thing whether or not the address has an account, so nobody can use it to find out who has one.

**2. Set a new password**

Open the link in the email **Set or reset your Altrum password**. It works once, for one hour. Enter a new password and choose **Set password**.

Setting a new password signs you out everywhere else.

## How long you stay signed in

You stay signed in until you choose **Sign out** in the account menu, until you have been idle for 8 hours, or for 7 days at most, whichever comes first. You are also signed out when an owner or admin disables or removes you.

Altrum does not offer two-factor sign in of its own. If your organization signs in with Google, Google's own two-step verification applies.


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